We’re not that keen on rules, but you have to have some! Our aim is to keep things simple, no mess, no fuss. Check out the info opposite and remember we’re just on the end of an email or the phone with any questions you may have. (Except for when we’re having a tea break. Or a little lie down).
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Payments
We accept online payments made through paypal. If however you'd prefer to pay by card, you can call us on 0191 567 36 30. We do not store credit card details nor do we share customer details with 3rd parties. For the traditionalists among you, personal cheques are also accepted.

Delivery
All items come to you wrapped, looking lovely and are carefully packaged. We aim to dispatch your goods within 7 working days from receipt of your order, subject to stock availability and seasonal peaks. Our delivery and packing charges are listed below. A signature may be required upon delivery.

Please make sure you select the correct postage at checkout to avoid a delay with your order.
Standard delivery to all postcodes NOT listed below £5.00
Scottish Highlands & Islands - postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78,
PH17-26, PH30-44, PH49-50, ZE £14.00
Northern Ireland - postcode: B £15.00
Isle of Man & Scilly Isles - postcodes: IM, TR21-25 £18.00

International
Jersey & Channel Islands £15.00
Republic of Ireland £19.00
Belgium, Netherlands & Luxembourg £20.00
France, Germany & Denmark £20.00
Italy & Spain £30.00
Other countries please telephone or email for a quote.

Returns
We will exchange or refund any item you are not happy with as long as the goods are returned in original condition with packaging intact within seven days of receipt. In the unlikely event that an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.